Online payment fees
Pricing for companies in Netherlands
| Service | Fee * | Note |
|---|---|---|
| Payment by customers | 2,39% + € 0,35 | Online payments via Dr. Plano's payment page. The percentage fee applies to the gross payment amount. |
| Refund to customers | 2,39% + € 0,35 | A partial or full refund of payments. The percentage fee applies to the gross payment total. |
| Payout of the online balance | € 0,5 | The merchant's online balance accumulated through payments is automatically paid out to the merchant's bank account at a frequency chosen by themself (but no later than monthly). |
| Top-up of the online balance | € 0,5 | If the merchant's online balance is too low, an automated top-up will be done by direct debit from the merchant's bank account. The top-up will be announced by email. If the automated top-up fails, e.g., because the bank account is not covered despite notification, chargeback fees of € 10 will be invoiced. |
| Payment dispute (chargeback) | € 10 + extra fees may apply | A customer or their bank disputes an online payment. That usually results in a chargeback of the amount paid. Additional fees may apply if the merchant decides to defend the chargeback. |
| Chargeback reversed | € 0,5 | This fee applies when an amount charged back due to a payment dispute is (temporarily) returned to the merchant's online payment account. |
| Second chargeback | € 10 + extra fees may apply | If the merchant's dispute of a payment dispute ends negatively and a »chargeback reversed« had previously taken place, then the disputed amount is finally debited from the merchant's booking account. In addition to the fixed fee, the banks or credit card organizations may charge fees of up to several hundred U.S. dollars. |
| Onboarding | € 15 | A one-time fee for creating an online payment account with Adyen, our online payment partner. The fee will be charged with the first following invoice. |
| Account reactivation | € 49 | A one-time service fee for reactivation of a closed account. The fee will be charged with the first following invoice. |
* All fees plus VAT, unless the VAT obligation does not apply due to exemptions such as Reverse Charge.
* Any fees incurred are deducted directly from the payment amount or online balance. If a fee is still outstanding, e.g. because the online balance was not sufficient to cover all fees, the fee will be paid by SEPA core direct debit after the invoice is issued.
* Online payment fees are excluded from all promotional discounts or permanent discounts, which have not been explicitly granted (also) on the online payment fees. In addition, any discounts given before the release of the new online payment functionality do not apply to the online payment fees listed here.